Returns & Exchanges

During COVID-19 we are taking all necessary precautions with people, products, and locations. Our small team hand-packs and delivers your orders. Because of the need for extra caution at this time, we are not able to offer any returns or exchanges once it leaves our hands and is in your possession. We deeply appreciate your understanding.

At this time ALL SALES ARE FINAL.

If you have questions regarding this policy, please email us.

DELIVERY POLICY

At checkout, please select the delivery window that works best for you. 

You will receive an email on the day your order is "ready" for delivery - usually a couple hours before the delivery will be made. 

If our driver has any issues, they will call the phone number associated with your order. Please note that because of COVID-19, we can only make lobby, front door, and curbside deliveries. We will not be delivering to your door if you live in an apartment building. Because we are a small team, missed deliveries will incur an extra fee.

Please be ready for your delivery on your delivery day! We don't want to miss you!

DELIVERY FEES ARE NOT REFUNDABLE
If you miss your delivery, your order will be returned to our shop and we will reschedule with you. Your delivery fee will not be refunded and an additional delivery fee will be issued for each delivery attempt made. 

Delivery RATES 

SF / Oakland / Emeryville / Berkeley

minimum ORDER: $30 
Orders $30-$75: $15 DELIVERY FEE
Orders $75+: free DELIVERY

Select areas of South Bay, North Bay & Outer East Bay

MINIMUM ORDER:  $40
ORDERS $40-$100: $15 DELIVERY FEE
ORDERS $100+: FREE DELIVERY

We CAN deliver to locations outside of our normal delivery areas.  
Please email us at shop@delanonursery.com for more info.