When will my order be ready?
Online orders are pulled throughout the day and you will get a confirmation when your order is ready. Generally, pickup orders require an 1hr processing time. 

What's up with delivery? How does that work?
Delivery orders are pulled 3x a week and prepped for delivery accordingly! Cut off for a same day order is noon of that day - meaning as long as you get your order completed before noon, we can deliver it that same day.  We deliver on Tuesdays, Thursdays and Sundays. Your delivery will arrive to you anytime between 12:30pm and 7pm. A driver will call you when they are on their way to you with an eta. We know this is a wide window, but please be home! Orders that are not successfully dropped, will be brought back to our shop and delivery will be retried for the following delivery day. 
Super sorry to say this, but if we attempt delivery twice and you are not home to receive it, we will have to cancel your order and refund you 50% of your order total the other 50% is our cost in shipping. All sales are final. 

Delivery Area
All mileage is calculated starting from our shop location at 3289 Mission St. San Francisco.

  • 0-10 miles - $15.00 (Free for orders over $50)
  • 10-25 miles $25.00 (Free for orders over $500)
  • 25-40 miles $80.00 (Free for orders over $1,000)

For delivery to a location outside of the standard 10 mile radius allowed at checkout, please select "Pick-Up" and include your delivery information in your checkout notes. We will invoice you by e-mail for the delivery cost specific to your location.

Delivery issue? Entered some info incorrectly?

Just email us at shop@delanonursery.com and we will get back to you as fast as we can. Please provide your order number, phone number and the name of the customer!